ABOUT US

My parents, Jim and Diane Costanzo, founded Appliance King of America in the 1980s, but the company dates back to 1946. My dad always had a passion and a talent for repairing things, and both my parents placed a high value on service. As a result, when my father moved to Florida in the 1970s, he pursued his dream of running a trusted neighborhood repair business that helped people, offered high-quality services and products, and served as a reliable resource to its community. He later met my mother, and they were thrilled to discover Acme Appliance, the oldest GE Dealer in Palm Beach County, with its reputation for excellent customer service and quality products. They acquired the company and various others, including Delray Appliance, and changed the name to Appliance King of America.

From the beginning, Jim and Diane ran Appliance King as a family business and taught their children the importance of service and “doing the right thing.” Jim passed down to his children his love for working with his hands, repairing appliances, and helping people. The Costanzo children spent most of their free time after school and during vacations tagging along on customer visits, working in the office, researching parts, or answering customer calls. The children were taught to treat people respectfully and graciously, to shake hands, and to look people in the eyes.

To his children and the rest of the Appliance King team, Jim Costanzo emphasized the importance of “doing things right,” no matter how long projects take. To his family and the Appliance King team, Jim Costanzo passed along his tremendous work ethic, his passion for continual self-improvement, and his appreciation for life’s twists and turns. According to David, some of his father’s enduring lessons are summarized in two of his favorite sayings: “Haste makes waste,” and “The road to success is always under construction.”

David’s mother, Diane Costanzo, continues to play an important role at Appliance King, serving as a corporate officer and a part-time advisor.

David Costanzo has served as President and CEO of Appliance King since 2016. He has developed a strategic vision for the company and is expanding Appliance King’s customer services and footprint, to ensure that the company serves as Palm Beach County’s comprehensive resource for appliance sales, maintenance, repair, and parts. David has begun implementing new services to meet customer needs, including same-day local delivery for in-stock parts, appliance maintenance plans, and cloud-based scheduling and tracking systems enabling us to be more responsive.

David grew up in the family business, and he can’t remember a time when Appliance King wasn’t a big part of his life. Some of David’s fondest memories involve riding around with his father in the company trucks, visiting customers’ homes, and learning about the business firsthand.

David inherited his father’s love of service and his passion for fixing things, and he feels grateful for the opportunity to continue his father’s work in serving the community through Appliance King. While he has been involved in the business throughout his life, David took over the company formally following the passing of his father Jim in 2014. Prior to joining Appliance King as President and CEO, David worked at AT&T for 6 years, to help pay his way through school. During his tenure at AT&T, David gained invaluable experience managing and running a large customer-focused, service-oriented business. He was rapidly promoted from a retail position to progressively more senior roles in the enterprise software side of the business, ultimately serving as a client solutions executive managing large strategic and tactical accounts. While at AT&T, David won numerous awards for customer service, sales, and leadership.

David holds an MBA and a BS in Aviation from Embry-Riddle Aeronautical University and a certificate in “Effective Communications and Human Relations” from The Dale Carnegie Program.

David also possesses several technical certifications with respect to appliance repair. He holds an ioAST (Institute of Appliance Service Technicians) Certification from Fred’s Appliance Academy, an EPA Type 608 Certification in Stationary Refrigeration and Air Conditioning, and a NASTeC — (National Appliance Service Technician) Certification from ISCET.

David believes in “doing the right thing,” taking care of others, and supporting his community. He is an active member of the congregation at Journey Church in Boynton Beach, where he serves on the technical team providing audio-visual support for sermons. David also enjoys fishing, cycling, and spending time with his family.

David has a passion for antique appliances and proudly displays a working 1935 GE monitor-top refrigerator in his living room.

Pami Costanzo serves as David’s trusted advisor and helps out with Appliance King operational issues. A full-time English teacher at Boynton Beach Community High School, Pami was recently recognized by the Florida Department of Education as a “High-Impact Teacher.” Pami holds a master’s degree in English literature from Florida Atlantic University and a BA in English from Florida State University.

As a member of the Appliance King family and David’s wife, Pami regularly jumps in to help Appliance King and its customers. Despite her own demanding schedule, she has been known to drive far out of her way (with baby in tow), to pick up needed parts or otherwise pinch-hit in emergencies.

Pami is an avid reader and nurtures an interest in Irish literature, a nod to her Irish heritage. Pami also enjoys cooking, and, as an active member of her Journey Church in East Boynton Beach, she volunteers regularly in the on-premises cafe.

From the beginning, Jim and Diane ran Appliance King as a family business and taught their children the importance of service and “doing the right thing.” Jim passed down to his children his love for working with his hands, repairing appliances, and helping people. The Costanzo children spent most of their free time after school and during vacations tagging along on customer visits, working in the office, researching parts, or answering customer calls. The children were taught to treat people respectfully and graciously, to shake hands, and to look people in the eyes.

To his children and the rest of the Appliance King team, Jim Costanzo emphasized the importance of “doing things right,” no matter how long projects take. To his family and the Appliance King team, Jim Costanzo passed along his tremendous work ethic, his passion for continual self-improvement, and his appreciation for life’s twists and turns. According to David, some of his father’s enduring lessons are summarized in two of his favorite sayings: “Haste makes waste,” and “The road to success is always under construction.”

David’s mother, Diane Costanzo, continues to play an important role at Appliance King, serving as a corporate officer and a part-time advisor.

Julie joined our team in 2019. She loves working for the family business, and she particularly enjoys hearing stories about her dad from longtime customers who remember him.

Julie collaborates with Sally and Luanne in taking care of our customers, answering questions on the phone and through social media, and scheduling visits. But she also keeps us organized behind the scenes, coordinating with technicians, scheduling repairs, handling back-office tasks, like payroll and bookkeeping, and making sure our phone and scheduling technologies are behaving. Her favorite part of the job is talking to customers and technicians — getting to know our customers, communicating their needs to technicians, and helping to resolve appliance problems.

Julie has spent most of her career taking care of customers. She started working in customer service during high school, as a customer service agent in the insurance business. She quickly obtained her license and worked in various aspects of the insurance and warranty business for seven years. Immediately prior to joining Appliance King, Julie spent two years taking care of customer claim escalations for a home warranty company, as a claims supervisor.

A former competitive figure-skater, Julie still enjoys skating in her free time. She also loves spending time with family and fishing.

One of our newest team members, Luanne joined us during the summer of 2020 — to help support customers, answer calls and understand needs, communicate with technicians, and schedule repairs. Luanne is enjoying getting to know our customers while also learning about appliances and a seemingly infinite number of appliance parts.

Luanne has spent most of her career in operational and management roles, making sure things get done and customers are happy. She spent eight years in the hospitality industry, in purchasing, merchandising, and other administrative and operational roles for a luxury resort in Florida. She also managed a Goodwill store for nine years and owned and operated a diner for five years.

Luanne loves animals, and at the end of the day she goes home to four dogs, a pig, and a husband (not necessarily in that order, of course). She enjoys spending time with her three grandchildren, going on cruises, and watching the Golden Girls and the Hallmark Channel, and she’s a huge Freddie Mercury fan.

As our lead technician, Ryan can fix anything. Even if he hasn’t seen it before, he can figure it out. He has spent the past 25+ years repairing things, from cars to computers to appliances. His extensive mechanical, computer, and appliance repair experience provide a winning combination. Almost every appliance today contains computers and knowledge of circuit boards, testing pins on circuit boards, and software.

Prior to joining our team in 2014, Ryan served as an apprentice for 2 years under an experienced appliance technician. Before that, he worked as an auto mechanic for 6 years. He also ran a computer repair business during college. Throughout all his experiences, Ryan has demonstrated a passion for repairing things, a talent for complicated repairs, a strong work ethic, and a desire to help people. He holds an “A+ Certification in Computer Repair” from Palm Beach State College (formerly PBCC).

A Florida native, Ryan is a bird-lover and the proud father of three: Birdy-Boo (an African Gray parrot), Priscilla (a Blue-Crowned Conure), and Benny (a Lutino cockatiel).

Joe initially joined the Appliance King team 30 years ago, working with us for 4 years before leaving to pursue other adventures but ultimately returning in 2019. Originally hired by Jim and Diane Costanzo in 1989, Joe received his appliance repair training from Jim Costanzo, and he still relies daily on things he learned during that time.

Joe has spent the last 30 years working as a factory-authorized service repair technician. His expertise ranges from appliances to air conditioning, plumbing, and electrical repairs, and he operated his own appliance repair firm for 6 years before returning to the Appliance King team and “rejoining the family.”

Joe enjoys appliance repair because he loves solving puzzles, and every job has the potential to present new challenges. He also finds satisfaction in helping people in their daily lives and enjoys building long-term relationships with his clients.

In his free time, Joe is also a musician and singer, playing guitar and bass at various locations in South Florida, either on his own, or with members of his band, Perry Street, as well as with his girlfriend, who’s also a vocalist.

Born in Philadelphia, Joe moved to South Florida over 30 years ago from Texas to experience the “American Caribbean” and live near the Florida Keys. When not repairing appliances or playing music, Joe is out scuba diving, lobstering, or riding his motorcycle.

Jordan installs new appliances for Appliance King customers, assessing customer needs and measuring space, installing new appliances, and removing the old ones for recycling. Jordan works closely with Diane Costanzo to coordinate customer visits and needs, and he trained Jared Dinoto in the ins and outs of installing microwaves, dishwashers, fridges, and other appliances.

Jordan enjoys installing all types of appliances, but he likes dishwasher installations the best, because the leveling process for these installations requires precision. Jordan’s favorite part of the job involves being a part of the team and getting to know our customers.

Jordan is currently studying and undergoing training to become a master appliance repair technician. He joined our team in 2019, after five years and working his way through several promotions in the appliance warehousing business. We got to know Jordan while he was in his previous job, and we were delighted when he told us he was interested in working with us.

A Florida native and Delray local, Jordan enjoys working out, playing basketball recreationally with friends, and spending time with his wife and young daughter.

Known for her stellar organization and follow-through, Sally was a master at taking care of people. When Appliance King founder Jim Costanzo fixed her air conditioner in 2000, she had just recently retired from a 35-year career as a private banker at Sun Trust Bank, where she had enjoyed helping people and ultimately served as a Vice President. Jim was so impressed by her positive attitude, her energy, and her experience that he offered her a job on the spot. She joined Appliance King in 2000, and, ever since then, she was been on our front lines answering calls and helping customers get up and running in no time. Sally had an incredible memory for people’s names and stories. She was also an expert at locating parts that are hard to find or discontinued.

Sally loved cooking and baking, and her mango bread was in high demand. She kept us laughing with her encyclopedic knowledge of jokes and stories of her four cats: George Clooney, Rosey Grier, Sonny Bono, and Frankie Heck.

In March 2017, the Appliance King family was saddened by the loss of Don Dovey.

Incredibly knowledgeable, dependable, and driven, Don was a part of the Appliance King family for over 40 years. Don was an amazing person with a smile that lit up a room.

Don Dovey was an original employee of Acme Appliance and worked with us for more than 40 years. Don held various roles at our company, ultimately running our parts division. He was a GE appliance specialist, memorizing model numbers of all GE appliances manufactured over a forty-year period. He made an enormous impact on the business and the lives of everyone on the team.

Even after retiring, Don remained in our lives and served as an emeritus member of our team. We were touched that he made a special effort to be included in our company photo, just two weeks before his passing in 2017. Even in retirement, Don was there to lend us a hand, and we will be forever grateful for this extra time we were able to spend with him.